Breakpoint is a pioneer in the field of customer experience monitoring for mobile services, and brings unique capabilities to managed monitoring for your critical services. At comparable price points, our proven approach to monitoring delivers value well beyond what can be extracted from even the best available tools, which is why we maintain a 95% service renewal rate.

Digital Experience Monitoring

Apogee is a real-time monitoring tool that helps your business run smoothly by identifying user experience issues, assessing the root cause and providing recommended solutions. It can be used for web or mobile services over any access channel including USSD, SMS, STK and mobile apps. The digital experience for mobile users is rarely monitored adequately, and is especially critical in markets where the majority of consumers rely on their mobile phones as their primary communications and financial tool. Apogee, Breakpoint’s digital experience monitoring platform, can provide this service. Apogee is channel agnostic and is designed to provide real-time, real service checking of customer experiences across various layers of the mobile service.

Managed Systems Monitoring

Photon is a subscription service for engineering led, business aware and actionable monitoring of the full stack of critical systems and applications. It is provided on premise, in the cloud, or a hybrid of both. Photon is built on a common technology core that underpins Breakpoint’s expert monitoring solutions. Photon is an expert monitoring service, deployed and delivered by monitoring experts. It is fundamentally geared to address the reason why most monitoring investments fail to deliver returns. Photon relieves the operations or development teams in an organisation from the responsibility of deploying and maintaining monitoring services to the organisation.

Charging System Monitoring

Breakpoint’s Alluvia Charging System Monitoring CSM is a cost effective next generation service for seamless coalescence of charging system data and events, coupled with synthetic probes, providing monitoring, alerting and visualisation of Key Performance Indicators for charging systems. With the use of Near Real-time Analytics, which is the analysis of data as soon as that data becomes available, combined with synthetic probes of the Charging System components, valuable near real-time insight into the Charging system is provided that allows conclusions to be drawn almost immediately after the data enters the system.

Alluvia CSM provides valuable information about the performance and status of charging systems to senior management, operational management, administrators and operations teams, both in near real-time and historically. Alluvia is an extensible real time information platform that is vendor neutral and supports multi-vendor cross platform monitoring.

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